Duke Energy customers in Eastern North Carolina are increasingly frustrated by rising charges on their utility bills, particularly the “summary of rider adjustments.” These charges, which are separate from regular energy usage rates, have caused confusion and concern for many, including Al Rachide, a longtime customer in Lenoir County.

Unexplained Increases

Rachide, like many others, noticed a significant rise in his bills despite no change—or even a reduction—in his energy consumption. His recent bills included rider charges ranging from $60 to over $100. “These don’t have a calculation on them, so you have no idea where those numbers are coming from,” Rachide explained, expressing frustration over the lack of transparency.

Such adjustments, often used to cover costs related to maintaining infrastructure and ensuring reliable service, have left consumers feeling powerless. Rachide added, “We are possessed by a monopoly,” highlighting the lack of alternatives for electricity providers in the region.

Duke Energy’s Assistance Options

In response to customer concerns, Duke Energy offers several programs to help manage energy costs. These include a home energy audit to identify energy-saving opportunities, budget billing programs for consistent monthly payments, and usage alerts sent directly to customers’ phones. Additionally, the company provides flexible payment plans and crisis assistance options for those in need.

Moving Forward

While Rachide plans to reduce his energy usage to mitigate rising costs, the larger issue of opaque rider charges remains. As customers advocate for greater transparency and accountability, many hope for clearer billing practices that reflect actual energy usage.

This ongoing dialogue underscores the importance of balancing necessary infrastructure investments with consumer affordability.

For more information on these programs, visit Duke Energy’s customer resources.

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